Senior Associate - Ops-Imports

Key Result Areas - - All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines. - Perform sanction checking of relevant parties in documents - Handle Commodity Trade Operations documents - Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages - Ad-hoc tasks given by the Team Head - Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. - No revenue leakage due to miss out in charges collection - No outstanding reconciliation entries pending in Nostro or Internal accounts. Operating Environment, Framework and Boundaries, Working Relationships - Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG - Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive. Problem Solving - Managing customers’ expectations, Ideation and working on automation projects - Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues - Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. - Audit observations if any, must be closed in an effective and timely manner. Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis. - Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls. - Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results - Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager. - Shares responsibility with his/her seniors. Knowledge, Skills and Experience - Bachelor's Degree - At least 3-4 years of relevant working experiences in Trade Operations - Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations) - Expert level knowledge of accounting entries and UATs. - Understanding of amortization principles - Good communication skills, Team Management and interpersonal skills - Proficiency in MS Office (Word and Excel) - Attentive to details, good analytical skills and interpersonal skills - Able to work under pressure, excellent organizational skills and good team player. Originally posted on Himalayas