Assistant Manager - Technology- BPM and RPA

As an Assistant Manager, you will play a crucial role in Production Support Ownership - Take end‑to‑end ownership of the Power Automate based Digital workers, Velocity(Microservices) and EDMS application’s production support, ensuring system stability, uptime, and reliability. - Monitor system health proactively, identify recurring issues, and drive permanent fixes in collaboration with technical teams. - Ensure timely response and resolution of incidents, service requests, and operational issues within agreed SLAs. ◆ Issue Analysis, Troubleshooting & Root Cause Management - Perform detailed analysis of incidents and problems, identify root causes, and implement preventive actions to avoid recurrence. - Coordinate with development, infrastructure, and vendor teams to ensure effective resolution of complex technical issues. - Maintain accurate documentation of incidents, RCA reports, and knowledge articles to support continuous improvement. ◆ Stakeholder Coordination & Communication - Collaborate closely with business users, product owners, and technology teams to understand issues, communicate updates, and manage expectations. - Ensure clear, concise, and timely communication regarding incident status, risks, and impact. - Build strong working relationships with internal teams and external vendors to support smooth issue resolution. ◆ Compliance, Risk & Audit Adherence - Ensure all production support activities comply with regulatory controls, audit requirements, and internal risk guidelines. - Maintain operational discipline by following defined PMO, QMS, and architecture standards. - Identify risks related to data security, application stability, and system availability, and ensure appropriate mitigation steps. ◆ Operational Excellence & Continuous Improvement - Identify opportunities to streamline support processes, reduce manual effort, and improve turnaround times. - Contribute to automation initiatives, monitoring enhancements, and process improvements. - Track platform performance, incident trends, and recurring issues, and propose corrective actions to enhance system performance. ◆ Requirements Validation & Support for Enhancements - Support requirement gathering for fixes, enhancements, and regulatory changes by providing production insights and validating feasibility. - Assist project teams by verifying functional correctness, solution completeness, and alignment with business needs before deployment. - Participate in UAT, release validation, and change readiness activities to ensure smooth production deployment. ◆ Technology Best Practices & Quality Assurance - Adhere to Agile and modern engineering practices while supporting continuous delivery and deployment cycles. - Maintain high-quality documentation, including SOPs, support guides, workflow diagrams, and configuration details. - Ensure adherence to best practices in monitoring, alerting, logging, and operational reliability. ◆ Vendor & External Partner Collaboration - Work with vendor teams to ensure timely delivery of fixes, updates, and support escalations. - Review vendor performance and ensure value delivery aligned with SLA and platform requirements. Originally posted on Himalayas