L1/L2 IT Support Engineer

Location: Remote / Mexico Department: ITSM Employment Type: Full-Time Reports to: Team Lead ITSM About AIM Inc. AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes. Position Overview We are looking for an experienced L1/L2 IT Support Engineer with strong hands-on experience in Microsoft 365 administration and Microsoft Intune. The ideal candidate should be passionate about troubleshooting, endpoint management, and delivering excellent IT support. This is a technical role where practical experience is valued more than certifications. Key Responsibilities - Provide Level 1 & Level 2 technical support for end users. - Administer Microsoft Intune, including device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot. - Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive. - Perform user onboarding/offboarding, account provisioning, licensing, and access management. - Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues. - Maintain documentation and follow IT best practices. Required Qualifications - 2–4 years of hands-on IT support experience. - Proven experience administering Microsoft Intune in a production environment. - Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, and OneDrive). - Excellent troubleshooting and problem-solving skills. - Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals. - Strong communication and customer service skills. Certifications - MD-102 or MS-102 (Mandatory) - AZ-900 – Microsoft Azure Fundamentals (Nice to have) Note: We are looking for candidates with real-world, hands-on experience. Practical knowledge and troubleshooting ability will be given greater consideration. Core Competencies - Strong analytical and problem-solving skills. - Ability to work in agile environments. - Clear communication and stakeholder engagement skills. - High ownership mindset and solution-driven approach. - Ability to handle enterprise-level systems and sensitive business data. What We Offer - Opportunity to work on large-scale enterprise transformation projects. - Exposure to global clients and cross-functional teams. - Professional certification and development support. - Flexible and growth-oriented work culture. - Competitive compensation aligned with market standards. Salary: DOE Originally posted on Himalayas