Onboarding Analyst

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Onboarding Analyst [Financial Crime - Onboarding] Ebury (Hong Kong) Office - Hybrid: 4 days in the office, 1 day working from home per week The Onboarding Analyst is a focused specialist role responsible for the compliant and high-quality execution of the end-to-end corporate client onboarding workflow, specifically focused on Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for standard complexity cases. This role requires an organised and proactive individual focused on execution and adherence to quality standards, ensuring stringent compliance with internal policies and regulatory requirements. The core mandate is to conduct effective financial crime risk assessment, making informed recommendations to safeguard the company's compliance posture. Role Levels & Advancement This role is structured into two distinct levels to support career progression and specialised responsibilities: - Onboarding Analyst Level 1 (minimum 1 years experience): This is the foundational level focused on the core execution of CDD/EDD workflows for standard complexity cases. Level 1 analysts concentrate on maximising personal productivity, RFT rates, and adherence to all compliance standards. - Onboarding Analyst Level 2 (minimum 2 years experience): Analysts at this advanced level consistently achieve high quality and efficiency targets. In addition to core execution duties, Level 2 analysts are expected to contribute to quality control by performing 4-eye checks (second check) on the work completed by Level 1 analysts and peers, ensuring absolute adherence to policy and regulatory standards before submission. Advancement is based on demonstrated expertise, sustained high performance against KPIs, and management recommendation. What you’ll do Due Diligence Execution, Quality, and Risk Assessment - Risk-Based Due Diligence: Conduct comprehensive CDD and EDD for corporate clients, including the accurate identification and verification of ownership structures and necessary documentation. - Client Due Diligence Expertise: Ensure all personal due diligence checks comply with internal policies and legislative requirements. - Quality & Right First Time (RFT) Adherence: Strive for high-quality output by ensuring all personal case submissions meet compliance standards and are processed Right First Time (RFT), minimising rework. - Red Flag Identification: Identify and escalate financial crime typologies and red flags relevant to the payments, FX, and institutional space to Senior Analysts or Compliance, as required. - Quality Control (Level 2): Perform quality assurance/4-eye checks on peer work, verifying the accuracy and completeness of CDD/EDD files prior to final submission. - General Project Support: Support ad-hoc tasks within team and FC Ops Pillar and widerbusiness as required. - Operational Meeting Support: Analysts are expected to provide case-level expertise on an ad-hoc basis, stepping in to facilitate discussions or address technical queries as required. - Front Office Technical Liaison: Act as a point of contact for Front Office queries, providing technical solutions for cases and ensuring onboarding requirements are clearly communicated. - Collaborative Delivery: Support the Manager in training delivery for both the KYC teams and Front Office teams. - Delegated Training Tasks: Support the delivery of training materials and knowledge transfer as a delegated project, ensuring local teams receive consistent guidance. Client Management and Operational Efficiency - Client Liaison: Serve as a compliant and professional point of contact for clients, clearly communicating onboarding requirements, and managing follow-up queries. - Portfolio Management: Efficiently manage a personal queue of onboarding cases, prioritising tasks and following up with clients and sales representatives to support cycle time reduction. - Structured Documentation: Ensure every client file is accurately and completely documented in a structured format, fully compliant with regulatory requirements. - Onboarding Excellence: Collaborate with internal teams to ensure a smooth and efficient onboarding journey; provide operational oversight and ad-hoc technical support to resolve case-specific bottlenecks as they arise. Internal Collaboration and Knowledge Development - Cross-Functional Communication: Communicate effectively with Front Office teams to balance commercial needs with regulatory requirements. - Knowledge Transfer: Proactively participate in training and take ownership of personal learning, staying current with evolving financial crime mandates and internal policy updates. What you’ll need - Proven Experience: 1-3 years of specialized experience conducting CDD/EDD with corporate clients, ideally within the financial services/FinTech sector. - Due Diligence Foundational Knowledge: Strong, foundational knowledge of entity onboarding requirements and the ability to interpret ownership structures. - Accountability & Drive: Demonstrable history of personal productivity, ownership, and the ability to work effectively and independently within a fast-paced environment. - Analytical Thinking: Good analytical skills and the ability to follow procedures and apply regulatory or documentation requirements. - Communication: Strong communication skills (both written and verbal) with demonstrate experience in direct client contact. For (Level 2 Progression) - Quality Control Exposure: Experience in performing quality checks or working directly with audit/compliance teams. - Complex Case Exposure: Demonstrable experience working on cases involving complex international ownership structures or higher-risk jurisdictions. Performance Measures (KPIs) Performance against the following metrics will form the basis of performance reviews: - Quality: Right First Time (RFT) Rate of personal CDD/EDD submissions. - Efficiency: Timely completion of assigned tasks and adherence to targeted internal Client. - Experience Time contribution. - Productivity: Personal Onboarded Accounts / Time Ratio, reflecting efficient case management. - Risk: Accuracy and quality of Red Flag Identification and escalation. - Quality Control (Level 2): Accuracy scores of 4-eye checks performed. Why Ebury? - Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. - Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. - Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. - Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. - Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. - Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. - Central Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! #LI-GC2 #LI-HYBRID About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Important Security Notice for Job Applicants: Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity. Notice to Recruitment Agencies and Search Firms: Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires. AI Transparency Statement: Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.