Customer Support Specialist (Fintech & Crypto Payments)

💼 Hiring: Customer Support Specialist (Fintech & Crypto Payments) - Bamboo Works 📍 Remote (Global) - Fixed Bahamas hours (Eastern Time) | 🕐 Posted 1 day ago - September 28, 2026 | 💰 US$1,200-$1,600/month DOE | 🧑‍💻 Full-time contractor (40 hrs/week, start ASAP) | 🔗 Fintech / Crypto payments / KYC / Visa cards Bamboo Works is helping a fintech and digital assets company hire its first dedicated Customer Support Specialist. The role supports users of a digital assets platform and crypto card and helps build a reliable support function. 📋 Responsibilities include: - Own inquiries via live chat, email, and written channels, plus occasional calls - Guide onboarding, KYC, verification, deposits, withdrawals, transfers, and balances - Assist with crypto card activation and usage; troubleshoot Visa declines and failed payments - Investigate independently, document cases, follow SOPs, and escalate when needed - Help shape the support function and flag recurring issues 🔑 Requirements set by the company: - 3+ years in customer support or client operations, ideally in fintech, digital banking, payments, or crypto - Experience with financial products or payment cards; knowledge of card troubleshooting, KYC, and onboarding - Excellent written and spoken English; strong independent troubleshooting - Comfort with chat support and occasional calls; crypto familiarity via work or personal use 🛠 Nice-to-have: - Support at a crypto exchange, wallet, crypto card, or digital assets firm - Visa/Mastercard support; Intercom, Zendesk, or Freshdesk 💡 Perks: - First dedicated support hire with case ownership; remote work with ops, compliance, payments, and tech 📩 To apply: Apply: https://bambooworks.applytojob.com/apply/bDmGnvvBV7/Customer-Support-Specialist-Fintech-Crypto-Payments Process: Bamboo Works interview, client interview, then offer and onboarding. 🔗 Original post: https://lnkd.in/p/d49HcrGn 🧭 Build Practical Crypto Knowledge: Supporting users in crypto products? STON.fi lets support and operations professionals study user-controlled wallets and non-custodial token swaps on TON. Review those live product journeys at https://ston.fi 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima