Patient Coordinator

This is a remote position. Our client is looking for aPatient Coordinatorto support the early stages of clinical trial recruitment by connecting with prospective participants, conducting remote pre-screening calls, and determining whether individuals may qualify for research opportunities. They operate in the clinical research and healthcare technology space, combining patient-centered engagement with technology to help clinical studies recruit qualified participants more efficiently. In recent years, they have supported a growing portfolio of clinical studies across numerous therapeutic areas while helping research teams accelerate patient enrollment. The ideal candidate is an empathetic and confident communicator who is comfortable handling a high volume of patient conversations, discussing medical information, following structured screening protocols, and maintaining accurate documentation. This role requires a combination of healthcare knowledge, strong phone communication skills, attention to detail, and the ability to perform effectively in a fast-paced remote environment. Responsibilities - Manage a high volume of inbound and outbound calls with prospective clinical trial participants. - Conduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details. - Communicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols. - Explain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand. - Build positive relationships with prospective participants by providing attentive, supportive, and patient-focused service. - Apply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility. - Use remote communication and collaboration platforms to manage calls, documentation, and internal communication. - Meet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes. - Maintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements. - Participate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices. - Follow established quality assurance procedures and applicable clinical research requirements. - Keep relevant stakeholders informed about patient status, referral outcomes, and any concerns or issues identified during the screening process. Requirements - Minimum2 years of call center experience within healthcare or clinical research. - Strong verbal and written communication skills. - Ability to explain medical or clinical information clearly and confidently to patients. - Working knowledge of medical terminology and clinical trial processes. - Experience managing a high volume of phone-based interactions. - Strong organizational and time-management abilities. - Excellent attention to detail, particularly when documenting patient information. - Ability to multitask and prioritize responsibilities in a fast-paced remote environment. - Strong computer literacy and willingness to quickly learn new software. - Reliable internet connection and an appropriate home workspace for confidential patient conversations. Qualifications - Previous experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting. - Comfortable managing both inbound and outbound patient calls. - Proficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack. - Good Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe. - Ability to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances. - Comfortable adapting working hours occasionally when patient or project requirements require additional flexibility. Benefits - 100% remote position - Opportunity to work within the growing clinical research and healthcare technology industry. - Exposure to clinical trials across multiple therapeutic areas. Originally posted on Himalayas