Property Administration Assistant

OVERVIEW We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST). The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities. KEY RESPONSIBILITIES - Initiate and follow up on tenant referencing checks in line with client procedures - Upload, organise, and maintain documents accurately within the client's property management system - Send tenancy-related documents to tenants for electronic signature and track completion - Answer inbound maintenance calls, log queries, and route them to the appropriate parties - Liaise professionally with tenants via phone and email on routine administrative matters - Provide general administrative support to the property management team as required - Ensure all records and documentation are kept up to date and filed correctly REQUIREMENTS - Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous - Excellent written and spoken English, with a clear and professional telephone manner - Solid computer literacy, including experience with cloud-based document management or CRM systems - Reliable fibre internet connection and a suitable, quiet home working environment - Ability to work consistently during UK business hours (GMT/BST) - Prior experience in an administrative, customer service, or property-related role PREFERRED EXPERIENCE - Experience working with a UK, US, or other international client in a remote capacity - Familiarity with property management software or electronic signature platforms such as DocuSign or similar - Background in property administration, lettings support, or tenant-facing customer service - Experience handling inbound calls and managing queries in a professional setting KEY COMPETENCIES - Strong communication skills - High attention to detail - Strong organisational skills - Ability to work independently - Professionalism and reliability Originally posted on Himalayas