Payments Account Manager (PSP / High-Risk Payments)

Location: Europe-based (Remote, with occasional travel) Languages: - Ukrainian — mandatory - English — B2+ required - Russian — optional / nice to have About the Company Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce. The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients. The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability. Why Join - Join a globally recognized fintech innovator in the high-risk payments space - Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments - Collaborate with cross-functional teams across multiple regions and time zones - Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement About the Role Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle. The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth. This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling. Key Responsibilities Analytics & Merchant Profiling - Pre-qualification of merchants: market, geo, traffic, and payment method research - Assessment of deal feasibility and growth potential in collaboration with Sales Merchant Operations - Operational support of merchants post-onboarding - Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency - Ownership of merchant payment context and operational reality Optimization & Scaling - Initiation of performance improvements: provider tuning, routing optimization, cascading logic - Reduction of operational and technical growth barriers Cross-Functional Coordination - Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions - Preparation of structured reports, insights, and action plans for Sales and management Requirements Professional Experience - 1+ year experience in fintech / PSP, preferably in high-risk segments (iGaming, Gambling, Betting, Forex, Crypto) - Background in Sales Operations, Account Management, Business Analytics, or Sales Analytical & Technical Skills - Strong analytical mindset; confident with Excel, Power BI, or similar tools - Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions - Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows - Basic market and SEO research skills (Similarweb, Ahrefs, etc.) Business & Communication Skills - Strong negotiation and business communication skills - Spoken and written English (B2+) - Ukrainian language - a significant advantage Personal Qualities - High stress tolerance in a fast-paced, high-risk B2B environment - Results-driven, structured, and ownership-oriented mindset - Clear understanding of how Sales and Support teams operate in high-risk payment businesses What Success Looks Like - Sales decisions supported by clear data, not assumptions - Merchants scaling with fewer operational blockers - Improved payment performance and approval rates - Strong alignment between Sales, Risk, FinOps, and Tech Originally posted on Himalayas