TechOps Engineer

ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE TEAM & ROLE Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems. This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them. ONCE YOU ARE HERE, YOU WILL: - Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently. - Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution. - Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities. - Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases. - Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks. - Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted. WHAT WE NEED YOU TO BRING TO THE TABLE: - 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role - Experience working with production systems in a SaaS or cloud environment - Comfortable working with Linux, command-line tools, logs, and monitoring - Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?" - A structured approach to troubleshooting and solving operational problems - Proactive attitude towards improving systems, processes, and tooling - Ability to work collaboratively with engineers across different teams - Willingness to learn and build deeper expertise in production systems and reliability NICE TO HAVE - Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets. - Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry - Experience with Kubernetes and GCP - Experience working with APIs, integrations, CI/CD, or infrastructure automatio OUR TECH STACK - Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads - Infrastructure as Code: Terraform / Helm - Observability & Incident Ops: Grafana, Datadog, Sentry, Incident.io - Databases: PostgreSQL - Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling WHAT'S IN IT FOR YOU: - 120+ team of engineers, product managers and product designers in Berlin - Leaders with 8+ years of experience building our promotions engine - €1,000 annual learning budget and free German language courses to boost your skills - 30 days of annual leave, plus extra paid days for your birthday and moving day - Home office setup budget, a monthly home office allowance - Freedom to work from abroad for up to 90 days worldwide! - Mental health support with nilo.health and a discounted Urban Sports Club membership - 20% company subsidy on your pension contributions - Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome - Lease your ideal bike through BusinessBike