Customer Success Executive

Customer Success Executive Job Title: Customer Success Executive Location: Remote, Philippines Job Type: Full-Time Experience Required: 2 to 5 years Eligibility: Male/Female both can apply Role Description We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment. Key Responsibilities - Manage ongoing customer relationships after onboarding - Support adoption, engagement, and account health - Identify customer issues and coordinate internal solutions - Conduct follow-ups, check-ins, and service reviews - Track customer feedback and support improvement actions - Maintain customer records and success metrics - Help improve retention and satisfaction Required Skills - Customer relationship management - Strong English communication - Problem solving - Account coordination - Professionalism - CRM familiarity - Time management - Service mindset Originally posted on Himalayas