Operations Manager

Operations Manager Position Type: Full-Time | Remote Working Hours: U.S. Business Hours About the Role At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company. This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment. This is an operational leadership role, not a customer service or loan officer position. Responsibilities Operations & Project Management - Manage day-to-day operational execution across the business. - Own project timelines, priorities, deliverables, and follow-ups. - Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers. - Work closely with the founder to prioritize initiatives and remove operational roadblocks. Process & Systems Improvement - Identify operational bottlenecks and implement practical solutions. - Build scalable SOPs, workflows, checklists, and documentation. - Improve CRM workflows, operational automations, and internal processes. - Help create systems that support the company's growth and future hiring. Lending Operations & Documentation - Review, organize, and maintain lending documentation for accuracy and consistency. - Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms. - Ensure policies, disclosures, privacy documents, and platform communications remain consistent. - Support operational readiness as the company expands into additional states. Technology & Vendor Coordination - Serve as the primary operational point of contact with the outsourced software development team. - Report bugs, coordinate testing, and follow up on platform improvements. - Coordinate implementation and integration requirements across third-party systems. - Ensure vendors and technology partners deliver against agreed timelines and requirements. Growth & Team Support - Support the founder with operational planning and execution. - Assist with recruiting and onboarding future operations team members. - Help establish processes and systems that allow new specialists to integrate effectively as the company grows. What Makes You a Perfect Fit - You naturally take ownership and don't wait to be told what needs to be done. - You enjoy turning ambiguity and operational chaos into clear processes. - You are comfortable wearing multiple hats in a startup environment. - You are highly organized and can manage several priorities without losing track of details. - You think like an owner and proactively identify problems before they become larger issues. - You are comfortable coordinating people, technology, vendors, and processes simultaneously. Required Experience & Skills - 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role. - Proven experience working in a startup or founder-led business. - Strong project management and cross-functional coordination skills. - Experience managing multiple projects, priorities, and stakeholders simultaneously. - Experience coordinating third-party vendors and external partners. - Strong process improvement and documentation skills. - Experience working with operational workflows and business systems. - Strong attention to detail, organization, and follow-through. - Excellent written and verbal English communication skills. - Ability to work independently with minimal supervision. - Comfortable operating in a fast-changing environment where priorities can shift quickly. Interview Process - Initial screening with Pavago. - Client interview - Final selection and onboarding #LI-AG1