Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Support Specialist based in United States. This is a remote, customer-facing role supporting members who rely on digital healthcare services for ongoing care. You’ll serve as a trusted first point of contact across email, live chat, and phone. Your work will span eligibility, enrollment, billing, technical questions, and program logistics. You’ll own member issues from initial contact through resolution while coordinating with internal specialists when needed. The role also gives you an opportunity to turn recurring member feedback into improvements across teams and processes. You’ll work in a fast-paced, remote-first environment where thoughtful communication, sound judgment, and follow-through are highly valued. You’ll also use modern AI and support tools to work efficiently while preserving a genuinely human member experience.