Directeur(trice), Expérience client, croissance et modernisation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Experience, Growth & Modernization based in Canada. This is a senior leadership role responsible for the end-to-end customer journey and growth strategy for a major digital investment platform. You will lead initiatives spanning customer experience, digital adoption, AI, process simplification, modernization, and organizational change. The role brings together Product, UX/CX, Marketing, Technology, Operations, Data & Analytics, Risk, and other enterprise teams around measurable priorities. You will shape multi-year strategies, investment roadmaps, business cases, and transformation programs while ensuring benefits are delivered. The position combines strategic leadership with hands-on portfolio oversight, executive influence, and cross-functional decision-making. You will also lead large customer-facing teams and build an inclusive, accountable culture focused on performance and continuous improvement. This is an opportunity to influence the future of digital investing within a complex, highly regulated financial services environment.