Team Leader - Turkish and English - Remote

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece) Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you. Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment. Key Responsibilities - Promote high morale and satisfaction within your team by resolving concerns and supporting personal growth. - Monitor and drive performance metrics (KPIs), offering regular feedback and coaching. - Provide training on tools, soft skills, and support channels. - Coordinate with Operations Managers for project-specific coaching and training initiatives. - Raise relevant issues affecting individuals or projects with management. - Collaborate with departments like Training, Quality Assurance, and HR to ensure team needs are met. - Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations. Technical Requirements - Stable internet: Minimum 10 Mbps upload/download, latency under 200ms. - At least 8 GB RAM. - Operating system: Windows 10 (64-bit) or newer. - Processor: Intel Core i5-8260U or comparable. - A smartphone capable of two-factor authentication: - Android 8.0+ or iOS 15.0+. About You - Proficient in Turkish (C1 or higher) and English (B2+). - Located in Bulgaria, Cyprus, or Greece. - Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international). - Confident with contact center metrics and performance tracking. - Passionate about people leadership and skilled in delivering empathetic, motivating communication. - Comfortable adapting to change in a fast-paced setting. - Bonus if you have an interest in gaming or tech support. Originally posted on Himalayas