Member Happiness Team Lead

- Oversee daily operations - Quality assurance - Escalation triage - Onboarding/ongoing training - Maintain familiarity - current smart phone apps, services, networks, trends - New product launches/workflow changes/brief the team - Knowledge Base, & Macros - priority levels, tagging logic, escalations - Maintain team scheduling rotation 365 - Lead team mtgs - keep the team aligned/connected - Recurring cross-functional mtgs, translating updates into actionable guidance - Point of contact for other teams/select client contacts Requirements - Smart phone - Zendesk - Coaching Skills - Health Tech - Written/verbal communication skills - Manage fast-paced environment - Problem-solving - Private remote network Benefits FT Benefits PTO Originally posted on Himalayas