Kinaxis Maestro Technical Account Manager

Technical Account Manager Location: Ireland/UK-based candidates – Remote role with international travel and frequent client visits required. Salary + 10% annual bonus Travel: Approximately 20% across Europe Start Date: ASAP About the Opportunity Intellect is assisting a leading Canadian software company in its search for an experienced Technical Account Manager (TAM) with hands-on Kinaxis Maestro experience. This is an exciting opportunity to join a growing team supporting some of the world's largest global enterprises. The company provides advanced supply chain planning solutions that help organisations optimise demand planning, supply planning, inventory management, manufacturing, and distribution. As the business continues to expand its Technical Account Management function, this role offers the opportunity to make a significant impact, work with major international customers, and help shape a growing team and its technical support standards. The Role As a Technical Account Manager, you will act as a trusted technical advisor to a portfolio of strategic enterprise customers, helping them maximise the value of their Kinaxis Maestro solutions. You will develop an in-depth understanding of customer environments, business processes, and solution architecture, proactively identifying risks, resolving complex technical issues, and recommending improvements to enhance performance, stability, and scalability. Working closely with customer teams and internal stakeholders, you will play a key role in driving customer satisfaction, solution adoption, and long-term retention. Key Responsibilities - Act as the primary technical advisor for a portfolio of strategic enterprise customers. - Develop deep expertise in customer environments, supply chain processes, and Kinaxis Maestro solution architecture. - Lead technical reviews, identify potential risks, and recommend optimisation strategies. - Investigate complex technical issues, conduct root cause analysis, and drive effective resolutions. - Support solution configuration, authoring, integrations, data flows, and workflow improvements. - Maintain technical ownership of customer production environments and overall solution health. - Collaborate with Customer Success, Product Management, Support, and Cloud Operations teams. - Advise customers on platform capabilities, best practices, and evolving business requirements. - Identify recurring technical issues, product gaps, and opportunities for service improvement. - Contribute to the development of TAM processes, standards, and knowledge-sharing practices as the function grows. What We're Looking For - 2–3+ years of hands-on Kinaxis Maestro experience in solution development, authoring, configuration, integrations, data flows, or troubleshooting. - Experience in a customer-facing technical role, such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or a similar position. - Strong understanding of enterprise SaaS solutions and complex customer environments. - Excellent technical troubleshooting and root cause analysis skills. - The ability to build trusted relationships with technical and business stakeholders. - Experience managing complex customer initiatives and working independently in a changing environment. - Knowledge of supply chain planning, demand planning, supply planning, inventory, manufacturing, logistics, or distribution. - Familiarity with SQL, APIs, data analysis, reporting, or scripting tools is advantageous. - Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. - A relevant degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related discipline, or equivalent practical experience. Most importantly, we are looking for candidates with genuine Kinaxis Maestro experience. Experience with competing supply chain planning platforms may be beneficial, but hands-on Maestro expertise is the key requirement. What's on Offer? - Base salary, plus a 10% annual bonus based on performance. - Comprehensive healthcare coverage for you and your family. - Dental care package. - Fully remote working arrangement in Ireland. - Approximately 20% international travel, primarily across Europe, to support global enterprise customers. - The opportunity to work with some of the world's largest organisations on complex supply chain challenges. - The chance to join a growing Technical Account Management function, with plans to expand the team significantly over the coming year. - The opportunity to influence best practices, customer outcomes, and the future development of the function. Additional Information - Location: Dublin-based candidates – Remote role with international travel and frequent client visits required. - Travel requirements: Candidates must be comfortable travelling across Europe and internationally when required. A driving licence is not essential. - Work authorisation: Candidates must have the right to work full time in Ireland and be able to travel for business across Europe. - Availability: Immediate or short-notice availability is preferred. Interested? If you have hands-on Kinaxis Maestro experience and are looking for your next opportunity in a strategic, customer-facing technical role, we'd love to hear from you. Intellect is assisting the company with this recruitment process. Apply today to find out more about this opportunity and how you could contribute to the continued growth of its Technical Account Management team. Kinaxis Maestro - Required experience: 2–3+ years of hands-on experience. - Priority: Essential. Enterprise SaaS platforms - Required experience: 7+ years in a customer-facing technical role overall; specific SaaS experience duration not specified. - Priority: Essential. Supply chain planning - Required experience: 7+ years stated; relevant experience in demand planning, supply planning, inventory, manufacturing, or distribution is preferred. - Priority: Preferred. SQL - Required experience: 7+ years - Priority: Advantageous. APIs and integrations - Required experience: 3+; hands-on integration and data-flow experience, ideally with Kinaxis Maestro. - Priority: Highly relevant. Data analysis and reporting - Required experience: 7+ years - Priority: Advantageous. Scripting tools - Required experience: 7+ years - Priority: Advantageous. Technical troubleshooting and root cause analysis - Required experience: 7+ years - Priority: Essential. Customer-facing technical account management, solution consulting, or similar - Required experience: 7+ years of customer-facing technical experience. - Priority: Essential.