Security Remote Technical Support Engineer (L2)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Remote Technical Support Engineer (L2) based in India. This role provides second-level remote technical support for enterprise security technologies, helping customers restore services and resolve complex incidents efficiently. You will investigate technical issues across security environments, identify root causes, and coordinate effective resolutions. The position combines hands-on troubleshooting with service management, documentation, monitoring, and SLA ownership. You will work closely with customers, vendors, carriers, and internal technical teams to diagnose and resolve incidents. The role also involves proactive identification of potential problems and contributing to preventative measures and service improvements. Success requires strong analytical thinking, customer focus, technical communication, and disciplined incident management. The position is based in Nagpur and follows an on-site working model with full-time US-shift coverage.