QA / Reports & Data Analyst / Compliance

This is a remote position. We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM! What you need to do:​ - Design and implement compliance programs and policies specific to the sales department. - Perform regular audits to assess agent compliance with policies, requirements, and regulations. - Identify gaps, report findings, and recommend corrective actions to relevant team members. - Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards - Analyze sales data, reports, and metrics to identify potential issues or patterns that require attention. - Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team. - Work closely with management team to integrate compliance and quality objectives. Requirements Minimum requirements: ✅At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts. ✅Extensive knowledge with reporting, auditing and analytics ✅Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams. ✅Strong communication skills ✅Exemplary skills in Microsoft Excel and Google Sheets. ✅Experience in handling several CRMs ✅Must have work equipment ready ✅Minimum 50mbps internet connection and preferably with internet back-up option Benefits PERMANENT work from home AU Morning shift HMO in your first year of tenure Fun and engaging environment. Originally posted on Himalayas