Head of Technical Services & Quality

About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. This role requires occasional travel to our UK and Republic of Ireland sites to support business operations. Role Purpose The Head of Technical Services & Quality will assist the COO in delivering NVD’s technical and quality strategy. They will provide executive technical, engineering, and quality guidance across NVD operations in Ireland and the UK, upholding statutory type-approval compliance, driving zero-defect output, and expanding conversion and fitout capabilities across all group brands. Pay And Benefits - Pension Scheme - Death In Service Benefit - Digital GP Service - Employee Assistance Programme - Annual Leave Purchase Programme - Long Service Awards - Staff Purchase Schemes: - Tyres - Tools - Bike to Work - Discounted Gym Membership Key Responsibilities & Operational Deliverables Health, Safety & Regulatory Compliance - SOP & Regulatory Alignment: Maintain alignment between technical SOPs, engineering practices, and Health & Safety regulations across NVD operations. - Statutory Compliance: Ensure all conversion designs, body repairs, and mechanical modifications meet statutory type-approval, roadworthiness, and vehicle safety standards. - EHS Workshop Audits: Audit workshop environments to maintain safe working conditions, proper tool usage, and ergonomic fitout processes. Technical Engineering & Solution Design - Technical Specifications: Partner with Business Development and customers to define precise technical specifications for fitouts and complex vehicle conversions. - Technical Authority: Serve as the definitive technical authority for fitout and mechanical engineering guidance across Irish workshops, UK workshops, OGH, CAFCO, and the UK Convertor business. - Capability Expansion: Leverage internal engineering capabilities to innovate and expand NVD’s technical offering. Quality Assurance & Standards Governance - QA Frameworks: Establish unified Quality Assurance (QA) frameworks across all PDI, van fitout, body repair, and mechanical workshop operations in Ireland and the UK. - SOP Governance: Build, review, and maintain a centralized library of Standard Operating Procedures (SOPs) for all technical, engineering, and conversion workflows. - Quality Audits: Implement cross-site quality audits and key performance indicators to guarantee superior build accuracy, vehicle safety, and consistency. Quality Control & Operational Output - Inspection Gates: Enforce strict Quality Control (QC) protocols and inspection gates at all workshop locations to deliver zero-defect vehicles to customers. - Defect Elimination: Monitor technical output across all facilities to eliminate rework, lower warranty claims, and uphold NVD’s brand reputation for quality excellence. - Root-Cause Analysis: Lead root-cause analysis for any technical non-conformances, implementing immediate corrective and preventive action (CAPA) plans. Growth & Service Portfolio Expansion - Capacity Optimization: Identify technical growth opportunities across UK and Irish workshops to maximize capacity, throughput, and margin contribution. - Brand Portfolio Innovation: Innovate technical services by expanding conversion and fitout capabilities across CAFCO, OGH, and UK Convertor brands. - High-Volume PDI Design: Optimize technical processes and workshop layout/design to enable high-volume PDI and modification work without sacrificing quality or lead times. People Leadership & Technical Development - Technical Leadership: Provide direction, mentorship, and technical governance to workshop managers, conversion engineers, and QC personnel across all NVD workshops. - Certification Frameworks: Develop technical training programmes and skill certification frameworks to upskill workshop personnel. - Performance & Retention: Drive performance management, technical competency assessments, and retention initiatives to build a resilient, high-performing technical team. Qualifications & Experience - Education: Degree in Automotive Engineering, Mechanical Engineering, Quality Management, or related technical discipline. - Experience: 8-10+ years in technical leadership within automotive manufacturing, fleet conversion, body repair, or PDI workshop networks. - Regulatory Expertise: In-depth expertise in European/UK Statutory Type-Approval regulations, ISO 9001 quality systems, and workshop EHS standards. - People Governance: Proven track record managing multi-site engineering and quality teams across cross-border facilities. Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. #IND1