Call Answering VA (05122026 - PTCAV - MT)

Position: Call Answering VA Number of hours: TBA (Part Time) Schedule: Singapore Timezone Key Responsibilities - Answer incoming calls and WhatsApp inquiries professionally and promptly - Schedule, confirm, and manage appointments using Google Calendar - Provide general information such as: - Clinic/location details - Office hours - Doctors on duty - Available appointment slots - Price list and basic service inquiries - Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation - Handle emergency-related concerns appropriately and escalate immediately when necessary - Maintain accurate appointment records and call notes - Send reminders and follow-ups to patients/clients when needed - Ensure a polite, calm, and patient approach during all interactions - Coordinate with the team regarding schedule updates and client concerns - Maintain confidentiality of patient/client information Requirements - Fluent in English with clear speaking voice and good pronunciation - Excellent communication and customer service skills - Patient, polite, and professional when handling callers - Expert in Google Calendar management - Comfortable handling calls through WhatsApp - Strong attention to detail and organizational skills - Ability to multitask and work independently - Preferably with medical background or experience in healthcare/customer support - Knowledge in handling urgent or emergency situations is an advantage - Stable internet connection and quiet working environment - Experience as a Virtual Assistant, Receptionist, or Call Support is preferred Originally posted on Himalayas