Technical Account Manager

About AMMP AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets. We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely. What you'll do Onboarding (roughly 40% of your time) - Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope. - Set up new organisations and assets in AMMP OS; connect vendor APIs, and data source selection. - Configure and manage AMMP OS platform tailored to the customer's operation - Test end to end before handover, then invite users and set their permissions. - Work closely with other teams including but not limited to Software and Product Team. Adoption and account health - Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it. - Run quarterly check-ins with key accounts. Train users when adoption drops below target. - Spot expansion: more MWp, an added module, Ray, the Data API. Support - Be the first point of contact. - Triage data gaps, missing telemetry and billing questions; use our AI agents for first-line investigation and escalate the rest. Renewals and feedback - Feed recurring customer requests into the product backlog, with a clear write-up of who asked and why. - Help us make onboarding faster. Today a 6-vendor customer takes about 10 hours of asset setup plus 20 hours of dashboard work; we want that number to fall. What you'll bring Must-haves - 3+ years in customer success, technical account management or solutions engineering at a B2B SaaS company. - Comfort with data. You can read an API response, write a basic SQL query, and spot when a number looks wrong. - Clear written English; you'll write to customers in 35+ countries. - You finish things. Onboarding has a lot of small steps, and missing one breaks the customer's first impression. Nice-to-haves - Experience with battery storage, gensets or hybrid systems. - Working knowledge of solar PV: you know what an inverter, PR and yield are, and why a site underperforms. - Grafana, Looker Studio or a similar BI tool. - Python or Jupyter notebooks for small data jobs. - Familiarity with inverter portals. - Experience in emerging markets, especially sub-Saharan Africa or Latin America. - French, Portuguese or Spanish. What we offer - A real say in how customer success works here; you'd be building the playbook, not following one. - Work that cuts emissions: every site we monitor is solar or storage replacing diesel or grid power. - A team that already uses AI agents in daily work, so you spend less time on copy-paste setup. - Remote work and flexible hours. - Salary: EUR 15,000-25,000/year Originally posted on Himalayas