Customer Development Manager - Legal Technology / AI - East Coast

This client are a global, fast-growing Legal Technology /AI SaaS company with a customer centric, progressive approach. We're looking for a Customer Development Manager to join the ANZ Sales team - this role can be based Sydney or Melbourne fully remotely or if Brisbane based, hybrid from great offices. You will manage a portfolio of existing law clients' through cross-sell, upsell and solution expansion. Working closely with Customer Success, Product, Marketing and Partnerships, you'll become a trusted advisor to your customers, helping them by understanding their business, identifying future needs and recommending solutions that help them grow. About the Role - You'll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the platform. - You'll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth, customer retention and long-term business success. - Manage a portfolio of existing law firm customers across Australia and New Zealand. - Identify cross-sell, upsell and solution expansion opportunities that deliver value to customers. - Develop strategic account plans that support customer growth and retention. - Build trusted relationships with key decision-makers and become their strategic advisor. - Conduct customer business reviews and lead commercial conversations around future opportunities. - Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless customer experience. - Maintain an accurate sales pipeline, forecasts and customer activity within Salesforce. - Capture customer feedback and provide valuable insights to Product and Marketing teams. - Build relationships with strategic partners to support mutual customer growth. - Achieve quarterly revenue targets while maintaining high levels of customer satisfaction. About You - Three + years in customer success or account management role within legal technology, familiar with practice management and accounting solutions. - You build trusted relationships that create long-term partnerships and commercial success. - You identify opportunities to expand customer value and confidently navigate commercial conversations. - You take time to understand your customers' businesses and tailor solutions that genuinely meet their needs. - You enjoy working across Sales, Customer Success, Marketing, Product and Partnerships to deliver the best customer outcomes. - You communicate confidently with executives, simplify complex ideas and build credibility through honesty and follow-through. Originally posted on Himalayas