CTS Operations Analyst 6PM-6AM CST

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CTS Operations Analyst 6PM-6AM CST based in United States. This remote role supports the reliable operation and monitoring of technology environments for managed-services customers. You’ll provide frontline technical support, investigate incidents, monitor systems, and help maintain service quality against defined SLAs and SLOs. The position combines hands-on operations with data analysis, process improvement, and customer communication. You’ll work closely with customers, suppliers, engineers, and fellow operations professionals to resolve issues efficiently. Your insights will help identify trends, strengthen support processes, and improve the overall customer experience. As part of a 24/7 environment, you’ll also contribute to shift handoffs, documentation, service recoveries, and operational continuity. This is a strong opportunity for an adaptable IT professional who enjoys problem-solving, collaboration, and working with evolving technology.