Principal, Machine Learning Engineer (L5)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Principal, Machine Learning Engineer (L5) based in India. We are seeking a highly experienced Principal Machine Learning Engineer to build the next generation of AI-powered customer engagement solutions. In this role, you will develop foundational machine learning capabilities that enable applications, AI agents, and communication channels to understand customer context, behavior, and preferences. You will lead the design and implementation of advanced AI/ML systems, bridging cutting-edge research with scalable, production-ready engineering. Working on complex challenges involving large language models (LLMs), retrieval strategies, and personalized experiences, you will transform innovative ideas into impactful solutions. You will operate in a fast-paced, remote-first environment that values experimentation, technical excellence, and rapid delivery. This is an opportunity to influence technical direction, mentor engineering talent, and shape intelligent customer experiences at global scale.