UK Customer Service Advisor - Night Shifts - Portugal - WFH

- RESPONSABILITIES: - Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) - Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. - Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information - REQUIREMENTS: - Native or near native level of English (UK market support) - Available to work night shifts - Available to start on the 30th October - Highschool Degree - Microsoft Office Knowledge - Dynamic and Proactive - Good communication skills - Based in Portugal - Experience with attending customers will be a plus Originally posted on Himalayas