Cold Email Specialist

🚀 Cold Email Specialist (Deliverability + Client Success + Campaign Operations) Full-Time Remote | Flexible Hours with U.S. Client Overlap 💼 About the Role We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role. You will be directly responsible for: - cold email campaign performance, - inbox placement, - deliverability troubleshooting, - campaign optimization, - client communication, - and retention. You’ll work closely with: - the founder, - outreach team, - developers, - and operations to ensure campaigns perform, clients stay happy, and delivery standards scale with the business. If you understand cold email beyond basic outreach — including: - infrastructure, - warm-up, - deliverability, - copy performance, - inbox health, - and campaign optimization — this role is a strong fit. 🔥 What You’ll Own Client Campaign Ownership - Act as the primary point of contact for 20–30 active clients - Lead client check-ins and performance conversations - Manage client expectations and campaign updates - Build strong long-term client relationships - Proactively identify risks and prevent churn before issues escalate Cold Email Campaign Performance - Diagnose and optimize underperforming campaigns - Troubleshoot: - deliverability issues - inbox placement problems - domain health - spam issues - list quality concerns - low reply rates - Review and optimize: - subject lines - messaging - sequencing - personalization - Quality-check campaigns before launch - Continuously improve campaign performance and outcomes Deliverability & Infrastructure - Manage and optimize: - warm-up systems - inbox reputation - sending domains - DNS setup - SPF / DKIM / DMARC - Understand how inbox placement impacts results - Troubleshoot technical campaign issues independently when possible - Collaborate with technical teams on infrastructure and automation improvements Copywriting & Messaging Optimization - Personally write and refine cold email copy - Improve: - open rates - reply rates - positive response rates - Test and iterate messaging based on campaign data - Balance personalization with scalability Processes, SOPs & Scaling Operations - Build and improve delivery documentation and playbooks - Maintain organized workflows and campaign tracking - Track: - SLAs - client health - campaign metrics - operational performance - Help create scalable systems as the company grows Cross-Functional Collaboration - Work closely with: - developers - infrastructure teams - outreach specialists - leadership - Coordinate campaign execution and troubleshooting - Report directly to the founder on: - campaign performance - client risks - retention concerns - operational improvements ✅ Required Experience & Skills - Experience inside: - cold email agencies - lead generation companies - outbound sales environments - startup operations - Strong hands-on expertise in: - cold email strategy - deliverability - inbox placement - warm-up systems - outbound infrastructure - Strong copywriting ability for outbound campaigns - Experience troubleshooting: - spam issues - domain reputation - low-performing campaigns - Technical understanding of: - APIs - automations - workflows - outbound systems - Daily practical use of: - AI tools - ChatGPT - Claude - automation workflows - Strong communication and client management skills - Comfortable operating independently in fast-moving environments ⭐ Nice-to-Have Experience - Experience with: - Instantly - Smartlead - Clay - Apollo - Lemlist - Outreach - HubSpot - Familiarity with: - Zapier - Make - webhooks - automation systems - Experience scaling outbound systems for startups or agencies - Background in SaaS or lead generation environments 🧠 What Makes You a Strong Fit - You take ownership instead of waiting for instructions - You thrive in startup environments where systems evolve quickly - You focus on execution, results, and performance - You understand that deliverability is just as important as copy - You communicate confidently with founders and executives - You can troubleshoot both technical and operational campaign issues - You care deeply about client outcomes and retention 📅 What a Typical Day Looks Like - Review campaign performance dashboards and inbox health - Troubleshoot deliverability or reply-rate issues - Optimize copy, targeting, and sequencing - Join client calls and provide performance updates - Coordinate with outreach and technical teams - Launch and QA new campaigns - Monitor domain reputation and warm-up systems - Update SOPs and operational tracking systems In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective. 📊 Key Metrics for Success (KPIs) - Client retention and churn reduction - Inbox placement and deliverability rates - Campaign reply and conversion performance - Client satisfaction and relationship health - SLA adherence and operational consistency - Overall impact on client campaign results 🌟 Why This Role Stands Out - High ownership and direct impact on client outcomes - Work closely with startup leadership and technical teams - Blend of: - deliverability - operations - client management - outbound strategy - copywriting - Opportunity to help scale outbound systems and processes - Fast-moving environment with strong growth opportunities 🧪 Interview Process - Initial Screening - Interview with Founder - Final Discussion - Offer & Onboarding 👉 Apply Now If you: - understand cold email deeply, - know how to improve deliverability and campaign performance, - thrive in startup environments, - and enjoy owning client outcomes from end to end, this role is a strong fit for you.