Front Office Patient Coordinator & Virtual Assistant

Front Office Patient Coordinator & Virtual Assistant Job Summary One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment. Key Responsibilities - Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner - Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy - Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates - Manage new patient onboarding, intake forms, and administrative documentation requirements - Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards - Maintain accurate patient records and upload documents into practice management systems - Assist patients with portal access, scheduling support, and general administrative inquiries - Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency Must-Have Skills - Healthcare Front Office Administration - Patient Scheduling & Appointment Coordination - Insurance Verification & Benefits Checking - Patient Intake & Onboarding - CRM and Practice Management Software Experience - HIPAA Compliance & Confidentiality Practices - Customer Service & Telephone Communication - Strong Organizational and Multitasking Skills Experience & Qualifications - Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience - Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred - Experience working with U.S.-based clients, patients, or healthcare providers - Strong written and verbal English communication skills - Experience handling confidential patient information in compliance with HIPAA or similar privacy standards - Proficiency with CRM platforms, scheduling systems, and healthcare software applications - Ability to follow structured workflows, scripts, and established operating procedures Preferred Qualifications - Experience in behavioral health, mental health, counseling, or therapy practices - Knowledge of insurance verification and healthcare eligibility processes - Experience using PracticeSuite or similar EHR/Practice Management platforms - Spanish language proficiency - Familiarity with referral tracking, email campaign coordination, and patient engagement processes - Experience supporting remote healthcare operations Work Arrangement - Remote Position - Full-Time - Amenable to work with shifting hours, primarily aligned with U.S. time zones Why Join One Workforce Global? - Full-time employment - Competitive salary package - HMO coverage - Work-life balance - Supportive and growth-oriented work environment Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team. Originally posted on Himalayas