Customer Success Consultant

At Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology. 💡 What You’ll Do - Guide new customers through onboarding and ensure a smooth setup experience - Understand merchant needs and recommend the right Fygaro solutions - Drive product adoption across features like payments, links, shops, and vPOS - Proactively identify opportunities to improve customer performance and retention - Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity - Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows 🎯 What We’re Looking For - 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus) - Strong communication skills (clear, friendly, and solution-oriented) - Ability to explain technical concepts in simple terms - Highly organized and comfortable managing multiple clients - Proactive mindset — you don’t wait for problems, you prevent them - Spanish & English proficiency required - ⭐ Bonus Points - Experience with payments, eCommerce, or POS systems - Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot) - Experience working with SMBs or entrepreneurs - 🌎 Why Join Fygaro? - Work with a fast-growing fintech operating in 35+ markets - Be part of a team shaping the future of digital payments in emerging markets - High ownership and impact from day one - Collaborative, fast-paced, and entrepreneurial environment Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online. Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. Originally posted on Himalayas