Japanese Bilingual Customer Service and Sales Representative

This is a remote position. Position Overview:We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Officepartners360. This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building. The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences. Key Responsibilities: - Customer Service: - Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English. - Assist customers with product information, order processing, and issue resolution in a courteous and professional manner. - Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up. - Sales Support: - Engage with potential customers to understand their needs and recommend suitable office solutions. - Collaborate with the sales team to identify sales opportunities, generate leads, and close deals. - Prepare quotes, proposals, and sales presentations in Japanese and English as needed. - Language Support: - Serve as a language bridge between Japanese-speaking customers and English-speaking team members. - Translate documents, marketing materials, and communications between Japanese and English. - Cross-functional Collaboration: - Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment. - Provide feedback to internal teams on customer preferences, market trends, and areas for improvement. Qualifications: - Bachelor's degree or equivalent experience. - Fluency in Japanese (N1 level) and English, both written and verbal. - Previous experience in customer service and/or sales preferred. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and attention to detail. - Proficiency in Microsoft Office and CRM software. Originally posted on Himalayas