ServiceNow Architect (CMDB, ITSM, ITOM)

Role Overview We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM. Location - USA (Remote) Hourly rate: 50-70 USD B2B contract, 6+ months Key Responsibilities - Perform an end-to-end CMDB assessment covering: - CI classes and relationships - Data quality and CMDB Health - Identification and Reconciliation Engine (IRE) - Data sources and integrations - Duplicate, stale, orphaned, and incorrectly classified CIs - CSDM alignment - Ownership and governance - Assess Discovery, Service Graph Connectors, and other CMDB data sources. - Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps. - Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities. - Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM. - Define a prioritized CMDB remediation backlog and roadmap. - Provide target-state architecture, governance, licensing, and operating model recommendations. Requirements - Strong ServiceNow CMDB and CSDM expertise. - Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors. - Experience conducting enterprise-scale CMDB assessments and remediation initiatives. - Strong understanding of CI lifecycle, relationships, reconciliation, and data governance. - Understanding of ServiceNow licensing, user roles, personas, and access models. - Ability to translate technical findings into clear risks, recommendations, and implementation priorities. Key Deliverables - CMDB Current-State Assessment - Gap & Risk Analysis - CMDB Health Findings - CSDM Alignment Recommendations - License Usage & Optimization Assessment - Persona & Role Mapping - Prioritized Remediation Backlog - Target-State CMDB Roadmap Originally posted on Himalayas