Bilingual (French/English) Crisis Helpline Responder (Central Africa)

Be the Voice That Makes a Difference. As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources. This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply. Why This Role Matters You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift. Responsibilities - Respond to crisis hotline calls with empathy and professionalism - Provide evidence-based crisis counseling and de-escalation support - Conduct risk assessments and arrange emergency services or referrals when required - Maintain accurate and confidential call documentation - Develop tailored crisis management and safety plans - Ensure smooth handovers between shifts - Dedicate each shift exclusively to Intellect crisis support services Requirements - Master's degree in Counselling, Counselling Psychology, or Clinical Psychology - 1–3 years of helpline experience (paid or volunteer) - Proven ability to manage high-risk situations - Emotional resilience and calm decision-making under pressure - Fluency in French and English language; additional languages are a plus Preferred - Mental health or emergency services background - Crisis Intervention or Suicide Prevention training If you’re driven to support people during their most difficult moments, apply today and help us save lives. Originally posted on Himalayas