Service Coordinator

WorkBetterNow () provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place. Our Core Values - Put our Talent first - Pursuit of excellence/continuous learning - Integrity and transparency - Ownership mentality - Growth mindset - Excellent attitude The Ideal Candidate You have advanced English proficiency at a C1 or C2 level and value work-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first. Job Description A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer-focused, and experienced in managing service requests and technician coordination.While your duties will depend on the specific needs of your client, they will include, but not be limited to: - Schedule and coordinate service appointments, work orders, and technician dispatching. - Serve as the main point of contact for clients regarding service requests and updates. - Create, assign, and manage work orders in service management systems. - Track service jobs to ensure timely completion and follow-ups. - Communicate with field technicians to coordinate schedules and resolve issues. - Maintain accurate records of service activities, invoices, and documentation. - Handle customer inquiries, complaints, and service-related concerns professionally. - Monitor service performance and ensure SLAs are met. - Generate reports on service operations and performance metrics. - Coordinate parts, materials, or equipment needed for service jobs. - Support continuous improvement of service processes and workflows. Requirements - Bachelor’s degree in Business Administration or related field (or equivalent experience). - 2+ years of proven experience in service coordination, dispatch, or administrative roles. - Strong organizational and multitasking skills. - Excellent communication and customer service skills. - Experience with scheduling or CRM/dispatch systems (preferred). - Ability to work in a fast-paced environment and manage multiple priorities Technical Requirements - Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. - RAM: 16 GB minimum. - Internet: Stable connection of 50 Mbps minimum. Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles. Benefits Compensation & Growth At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. - 0-3 months: $1,200 USD/month - After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). - After 1 year: Salary increases to $1,340 USD/month - After 2 years: Salary increases to $1,480 USD/month - After 3 years: Salary increases to $1,540 USD/month - After 4 years: Salary increases to $1,600 USD/month Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide. Benefits & Perks - 100% remote work — enjoy the comfort and flexibility of working from home - 18 paid vacation days + U.S. federal holidays - Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) - Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possible. - A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally. - A supportive, people-first environment where your voice matters. Originally posted on Himalayas