ServiceNow NowAssist Developer

Job Title: ServiceNow NowAssist Developer Experience: 4–8 Years Location: Remote (Europe Timezone Support Required) Engagement: Full-Time (8 Hours/Day) Primary Skill: ServiceNow NowAssist Secondary Skills: SPM / CSM / ITSM Job Summary We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote. Key Responsibilities - Design, develop, and configure ServiceNow NowAssist solutions. - Implement Generative AI use cases within ServiceNow platform. - Customize and enhance workflows across ITSM, CSM, and SPM modules. - Integrate NowAssist with knowledge articles, virtual agents, and case management. - Collaborate with business stakeholders to gather AI-driven automation requirements. - Ensure best practices in ServiceNow development and platform governance. - Troubleshoot and resolve technical issues within the platform. - Support testing, deployment, and post-implementation activities. Required Skills & Experience - 4+ years of hands-on ServiceNow development experience. - Strong experience with NowAssist implementation and configuration. - Solid understanding of ITSM processes (Incident, Problem, Change). - Experience working with CSM and/or SPM modules. - Good knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts). - Experience with Flow Designer, IntegrationHub, and Virtual Agent. - Understanding of Generative AI concepts within ServiceNow. - Strong communication skills and ability to work independently in a remote setup. Preferred Qualifications - ServiceNow CSA / CAD Certification. - Experience in AI-based automation projects. - Exposure to ServiceNow platform upgrades and performance optimization. - Prior experience supporting Europe-based clients. Originally posted on Himalayas