Passport Acceptance Agent

Role Title: Passport Acceptance Agent Role Type: Contractor Location: Remote Time Commitment: 20-30 hours/week, short-term project micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters. Scope of Work - Review sample passport questions and flag any that don’t sound like what real applicants ask. - Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options. - Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics. - Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance. - Share clear written feedback with the project team, working asynchronously. Required Qualifications - Current or recent passport acceptance agent designation (post office, county clerk, library, or similar) - 1+ years helping the public with passport applications - Working knowledge of forms, fees, ID and citizenship documents, and rules for minors - US-based - Able to start quickly and commit 20-30 hours/week - Clear, precise writing Nice to Have - Experience with lost, stolen, or damaged passports and name changes - Experience creating guides, checklists, or training materials - Experience helping a diverse range of applicants, including rural and non-English-speaking customers Originally posted on Himalayas