Incident & Change Management DevOps Engineer

The Incident, Change & DevOps Engineer is responsible for ensuring the stability, availability, and continuous improvement of business-critical applications and services within production and pre-production environments. This role combines operational excellence, incident management, deployment activities, troubleshooting expertise, automation, and cross-functional collaboration to support the delivery of reliable services. Strong English communication skills are required to collaborate with international teams. French is considered a plus but is not mandatory. Key Responsibilities Incident & Problem Management - Manage production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution. - Perform root cause analysis and contribute to long-term corrective actions. - Troubleshoot application, infrastructure, database, and integration issues. - Coordinate incident resolution activities across development, infrastructure, and business teams. Change & Release Management - Execute and validate application deployments in Pre-Production and Production environments. - Review, implement, and monitor production changes in accordance with change management procedures. - Ensure deployment quality, rollback readiness, and post-deployment validation. - Participate in release planning and deployment coordination activities. DevOps & Automation - Identify repetitive operational tasks and implement automation solutions. - Develop and maintain scripts and tools to improve operational efficiency. - Contribute to CI/CD pipeline improvements and release automation initiatives. - Support infrastructure-as-code and configuration management practices. Production Support & Operations - Monitor applications, batch jobs, and business-critical processes. - Ensure successful execution of scheduled workloads and operational processes. - Support production environments and guarantee service continuity. - Participate in on-call and operational support activities when required. Documentation & Project Support - Produce technical documentation for new projects and operational processes. - Create deployment guides, runbooks, troubleshooting procedures, and operational standards. - Ensure knowledge transfer and operational readiness for new applications and services. - Maintain accurate and up-to-date technical documentation. Database & Application Support - Support Oracle database environments through operational SQL activities. - Execute data validation and maintenance activities when required. - Support integrations, file transfers, and business process workflows. Required Technical Skills Operating Systems & Infrastructure - Linux / Unix Administration - Red Hat Enterprise Linux - Shell Scripting (Bash) Databases - Oracle Database - SQL - SQL Developer - SQL*Plus DevOps & Automation - GitHub - CI/CD Pipelines - Azure DevOps - Azure Release Management - Ansible - Infrastructure Automation Application & Operations - Salesforce - UC4 / Automic Workload Automation - Batch Processing & Scheduling - Application Monitoring - Production Support - Incident Management - Change Management Security & Access Management - CyberArk Privileged Access Management Cloud & Modern Platforms - AWS - Azure - SRE Principles and Operational Excellence Soft Skills - Strong analytical and troubleshooting skills - Autonomous and proactive mindset - Ability to work under pressure in production environments - Strong communication skills in English - Collaborative approach with international teams - Problem-solving orientation - Documentation and knowledge-sharing capabilities - Ownership and accountability - Continuous improvement mindset Qualifications & Experience - Experience in Application Production Support, DevOps, SRE, or IT Operations roles. - Proven experience managing incidents, changes, and production deployments. - Strong Linux and Oracle troubleshooting capabilities. - Experience with automation and scripting. - Experience working in enterprise and business-critical environments. - Ability to manage multiple priorities while maintaining service quality.