Global Delivery Leader

Oracle Consulting & Professional Services Position Level: Executive Leadership Business Scope: $300M+ Global Professional Services Organization Reports To: Chief Client Officer / Business Unit President Geographic Scope: Global — North America, EMEA, APAC, and Offshore Delivery Centers Position Overview The Chief Delivery Officer (CDO) / Global Delivery Leader is responsible for the strategic direction, operational performance, financial results, and overall execution of a global Oracle consulting and professional services organization generating $300+ million or more in annual revenue. This executive leads a geographically distributed organization delivering complex Oracle Cloud SaaS, Oracle Technology, and enterprise transformation programs for large and multinational clients. The successful candidate has progressed from hands-on Oracle project delivery through program, portfolio, and executive leadership roles. The role combines Oracle ecosystem expertise, large-scale P&L management, global delivery operations, executive client engagement, and the ability to translate business strategy into measurable operational results. A central mandate is embedding AI, automation, standardized methodologies, and innovative delivery models to improve productivity, quality, scalability, and profitability. Key Responsibilities Global Delivery Strategy & Executive Leadership - Define and execute global delivery strategy aligned with growth, financial commitments, and Oracle practice priorities. - Lead a $300M+ global services organization across geographies, industries, and service lines. - Establish a scalable onshore, nearshore, and offshore operating model. - Translate enterprise strategy into delivery plans, operating priorities, and measurable results. - Build capabilities supporting growth, service expansion, acquisitions, and changing market demands. - Develop a high-performing global leadership team with clear financial, operational, and client accountability. - Partner with Sales, Practice Leadership, Finance, HR, and executive management to align commitments and execution. P&L Ownership & Financial Performance - Own revenue, gross margin, contribution margin, operating expenses, profitability, and delivery-related financial commitments for a $300M+ business. - Establish financial governance and deliver revenue and profitability objectives. - Optimize utilization, realization, billable capacity, resource productivity, and delivery costs. - Oversee forecasting, backlog conversion, project financial performance, and resource demand planning. - Manage financial and delivery controls for time-and-materials, fixed-price, managed services, and outcome-based engagements. - Improve margins through delivery efficiency, global leverage, workforce optimization, and automation. - Manage overruns, scope changes, contract obligations, and delivery-related commercial risk. Oracle SaaS & Technology Delivery Leadership - Provide executive oversight for Oracle implementations, modernization, and enterprise transformation programs. - Apply progressive experience from project execution through increasingly complex delivery leadership roles. - Demonstrate knowledge of Oracle Cloud ERP, HCM, SCM, EPM, and CX applications. - Understand OCI, integration platforms, databases, analytics, and application modernization. - Oversee multi-workstream programs involving architecture, integration, data migration, change management, and process redesign. - Set quality controls and governance across Oracle SaaS and Technology practices. - Sponsor high-risk engagements, lead escalations, and remain informed of Oracle product roadmaps. Global Delivery Model & Resource Management - Design and optimize globally integrated onshore, nearshore, and offshore delivery capabilities. - Clarify accountability across regional leaders, global capability centers, practices, and shared services. - Balance cost competitiveness, skills availability, quality, and client requirements in workforce strategy. - Lead resource management, capacity planning, staffing, subcontractor utilization, and productivity. - Standardize global staffing, utilization, skills development, and performance management processes. - Maintain flexibility for regional, industry, and client requirements while promoting cross-border collaboration. Executive Client Management & Delivery Excellence - Act as executive sponsor for strategic accounts and major Oracle transformation engagements. - Build trusted C-suite relationships with CIOs, CFOs, CHROs, and transformation leaders. - Lead steering committees, program reviews, contract-related discussions, and critical escalations. - Deliver commitments for scope, schedule, quality, business outcomes, and financial performance. - Partner with Sales and account leadership on retention, expansion, and long-term client relationships. - Measure client satisfaction and account health; personally lead recovery of challenged programs. Delivery Methodology, Governance & Quality - Institutionalize a consistent, scalable delivery methodology across Oracle professional services. - Apply and drive Oracle Cloud implementation Methodologies, waterfall, Hybrid Waterfall Agile methods as appropriate. - Establish governance for initiation, planning, execution, risk, quality assurance, and closure. - Use project health reviews, executive dashboards, stage gates, and escalation mechanisms. - Control scope, changes, project economics, and contractual commitments. - Promote reusable assets, accelerators, templates, tools, and lessons learned to improve predictability. AI Strategy, Transformation & Delivery Innovation - Develop and execute a strategy for embedding AI throughout the professional services delivery lifecycle. - Implement AI-enabled delivery to improve productivity, speed, quality, and margins. - Prioritize use cases in requirements, solution design, configuration, development, testing, data migration, documentation, and project management. - Evaluate generative AI, intelligent automation, AI agents, Oracle AI capabilities, and reusable delivery IP. - Set measurable adoption, productivity, and efficiency targets with clear financial outcomes. - Govern AI security, intellectual property, client confidentiality, quality, and responsible usage. - Drive workforce training and change management to operationalize AI at scale. Internal Operations & Organizational Management - Run weekly operational reviews, monthly financial reviews, quarterly business reviews, and annual operating plans. - Maintain executive dashboards covering delivery, financial results, capacity, and organizational risk. - Oversee portfolio management, resource management, delivery operations, and workforce planning. - Partner with Finance on budgeting, forecasting, controls, and profitability. - Partner with HR on recruiting, retention, leadership development, succession, and organizational effectiveness. - Implement KPIs, clear management accountability, standardized processes, and continuous improvement. - Support acquisition integration, restructuring, and practice consolidation. Required Qualifications & Experience Professional Experience - 20+ years of progressive experience in enterprise technology consulting, systems integration, or professional services, with significant Oracle ecosystem experience. - 10+ years in progressively senior delivery leadership roles managing large teams, complex portfolios, and global operations. - Demonstrated progression through Oracle Functional/Technical Consultant or Solution Lead; Project/Program Manager; Delivery Director/Portfolio Leader; VP/SVP Delivery; and Global Delivery Executive/CDO or equivalent roles. - Direct executive accountability for a $200M+ annual professional services P&L or equivalent business, including revenue, margin, operational performance, and profitability. - Extensive onshore, offshore, and nearshore delivery leadership and significant Oracle Cloud SaaS and Technology transformation experience. - Demonstrated success with enterprise C-suite clients, delivery governance, methodologies, project economics, and operational transformation. - Experience implementing AI, automation, or digital delivery improvements with measurable business impact. Leadership & Business Capabilities - Strong strategic planning, executive leadership, organizational management, and operational execution. - Deep understanding of utilization, realization, gross margin, revenue recognition, forecasting, and resource leverage. - Commercial acumen in contracts, delivery risk, and financial governance. - Excellent executive communication, negotiation, and client relationship management. - Ability to lead through growth, complexity, transformation, and organizational change. - Data-driven decision-making, performance accountability, and executive team development. Preferred Qualifications - Prior CDO, Global Head of Delivery, SVP Delivery, or equivalent role at a major Oracle Partner or global systems integrator. - Experience in an Oracle-focused $200M–$500M+ consulting organization. - Experience across both Oracle Applications and Oracle Technology practices. - Knowledge of Oracle PartnerNetwork, Oracle Cloud implementation practices, and the broader Oracle ecosystem. - Experience integrating acquisitions, harmonizing delivery models, and scaling global delivery centers. - Success building AI-enabled consulting models and reusable delivery intellectual property. - Experience in enterprise pursuits, solution governance, deal qualification, and commercial negotiation. - Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field; MBA or advanced degree preferred. Originally posted on Himalayas