Intake Specialist

Job Title: Intake Specialist Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: South African Rand (ZAR) We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States. As the first point of contact for parents seeking autism-related services for their children, you will play an important role in creating a positive and supportive experience for families from their very first interaction. Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner. Requirements - Respond promptly and professionally to new enquiries from prospective families. - Speak with parents who are seeking ABA services for their children. - Provide a compassionate, patient, and reassuring first point of contact. - Gather and accurately record all relevant intake and family information. - Explain the intake process clearly and professionally. - Follow up consistently with prospective families. - Maintain regular communication throughout the intake process. - Identify suitable enquiries and help move them through the appropriate intake stages. - Maintain accurate and up-to-date records in the relevant systems. - Ensure information is captured accurately and handled professionally. - Balance responsiveness and efficiency with sensitivity to each family's individual circumstances. - Communicate professionally with internal teams regarding prospective families and intake status. - Ensure prospective families receive timely updates and clear next steps. - Previous experience in customer service, client care, intake coordination, or another customer-facing role. - Excellent verbal and written communication skills in English. - Clear, professional and easily understandable speaking style. - Comfortable communicating with American clients and families. - Compassionate, patient, and emotionally mature approach. - Ability to handle sensitive or emotional conversations with care and professionalism. - Strong organisational skills and attention to detail. - Reliable and consistent with follow-ups. - Ability to build trust and rapport without making families feel rushed or pressured. - Comfortable working independently in a remote environment. - Ability to manage multiple enquiries while maintaining a high standard of service. Preferred Experience Experience in one or more of the following would be advantageous: - Healthcare administration - Patient coordination - Medical intake - Behavioural health intake - ABA or autism services - Social work or community services - Customer service or client care - Lead management - Healthcare-related customer or client coordination Benefits - Comfortable working U.S. hours - Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. Originally posted on Himalayas