Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours) About the Role We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success. This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems. If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you. Responsibilities Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption - Ensure clients achieve measurable outcomes and time-to-value - Oversee multiple client implementations while maintaining quality and timelines Client Ownership & Accountability - Act as the primary owner for client success, satisfaction, and retention - Serve as a trusted advisor to client stakeholders - Manage complex escalations and lead resolution strategies Technical & GTM Enablement - Partner with Sales, Product, and Engineering on implementations and custom use cases - Translate business goals into technical workflows and execution plans - Ensure GTM systems, automation, and integrations are optimized Process Building & Optimization - Build and refine client delivery processes, playbooks, and SOPs - Identify risks early and proactively prevent delivery issues - Help scale the Client Delivery and Success function Leadership & Collaboration - Align cross-functional teams across delivery, product, and go-to-market - Contribute to long-term strategy for retention and expansion - Drive continuous improvement through data, feedback, and insights Requirements - Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles - Strong understanding of GTM systems, automation workflows, and integrations - Experience working directly with clients in high-stakes, outcome-driven environments - Strong communication skills with both technical and non-technical stakeholders - Proven problem-solving and risk management capabilities - Comfortable working remote during U.S. business hours Nice to Have - Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.) - Experience scaling client delivery or post-sales functions - Experience managing complex technical implementations and integrations - Bachelor’s degree in Business, Engineering, Computer Science, or related field Tools & Tech - GTM and automation tools - AI platforms (ChatGPT, Claude, Clay) - CRM and client delivery systems - Integration and workflow tools Why Join - Own and lead client delivery and success at scale - Work at the intersection of AI, automation, and GTM systems - Direct impact on client outcomes, retention, and growth - High-ownership leadership role in a fast-growing environment - Fully remote role with strategic influence and execution responsibility What Success Looks Like - Strong client onboarding and implementation success rates - Faster time-to-value and adoption milestones - High client satisfaction and retention - Reduced delivery risks and escalations - Growth through account expansion and long-term client success Apply Now If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you. Apply now and help build a high-performing, client-focused delivery function.