Help Desk Technician – Part-Time

Position Overview MetroSys is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce. This position will focus on end-user support, employee onboarding and offboarding, identity and access management, device provisioning, and routine IT administration. The ideal candidate will have hands-on experience supporting Microsoft 365 environments, managing users and devices through Microsoft Intune and Entra ID, and resolving technical issues through a structured ticketing system. This is a staff augmentation opportunity requiring approximately 10 hours per week. The technician must be comfortable working independently, managing daily support requests, and maintaining accurate documentation. Key Responsibilities - Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation. - Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day. - Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management. - Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed. - Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues. - Provide remote troubleshooting and technical assistance using ScreenConnect. - Manage and resolve support tickets through Jira, ensuring timely updates, accurate documentation, and appropriate escalation. - Support Azure Virtual Desktop (AVD), including user access, connectivity, and basic troubleshooting. - Assist with Mimecast administration, including email security, quarantine management, and email delivery troubleshooting. - Maintain user accounts, security groups, application permissions, and access controls in accordance with established IT policies. - Document recurring issues, troubleshooting procedures, and user lifecycle processes. - Coordinate with internal IT teams on escalated incidents and infrastructure-related issues. Required Qualifications - 2+ years of experience in a Help Desk, IT Support, or Desktop Support role. - Hands-on experience with Microsoft 365 administration, Microsoft Entra ID, and Microsoft Intune. - Experience with user onboarding, offboarding, account provisioning, and access management. - Familiarity with remote support tools such as ScreenConnect. - Experience working within a ticketing platform such as Jira. - Strong troubleshooting skills across Windows environments, Microsoft applications, and remote endpoints. - Ability to work independently in a remote environment with minimal supervision. - Strong communication, documentation, and customer service skills. Preferred Qualifications - Experience supporting Azure Virtual Desktop (AVD). - Familiarity with Mimecast email security administration. - Experience troubleshooting Microsoft Copilot and Adobe applications. - Exposure to GoExceed or similar device provisioning and lifecycle management platforms. - Experience supporting geographically distributed or remote-first organizations. - Familiarity with endpoint security, MFA, and Microsoft 365 security best practices. Originally posted on Himalayas