Customer Support Officer (Japanese)

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Officer to support their South East Asia operations. Position: Customer Support Officer (Japanese) Location: Japan/South East Asia Work model: Remote Employment type: B2B, Services Agreement or Freelance contract DUTIES AND RESPONSIBILITIES: - Assist clients with opening and maintaining trading accounts - Respond to customer enquiries via email, phone and internal support channels - Handle welcome calls and client follow-ups to ensure high customer satisfaction - Provide information about the company's trading platforms and services - Resolve back-office and account-related enquiries - Support clients with technical issues, including MetaTrader platform troubleshooting - Handle customer complaints professionally and ensure timely resolution - Liaise with internal departments to resolve customer issues efficiently - Escalate complex cases to the relevant teams when required - Support marketing activities, including campaign translations and event coordination when needed - Educate clients on products and platform functionality where appropriate - Contribute ideas to improve customer experience and support business growth. REQUIREMENTS: - Native or fluent Japanese (written and spoken) - Fluent English (minimum B2) - University or College degree - Strong communication and interpersonal skills - Proficiency with MS Office applications - Comfortable using CRM systems, email platforms and computer applications - Ability to work independently and within a team - Ability to work under pressure and meet deadlines - Able to work full-time during Japan business hours - Experience working with CRM systems and customer support tools. BENEFITS: - Remuneration according to qualifications and experience - Opportunity to work with an international FX/CFD brokerage - Dynamic and multicultural working environment - Opportunities for professional learning and growth - And many others! Originally posted on Himalayas