Customer Success Manager

Customer Success Manager Location: Remote – Latin America Type of Contract: Full-Time | Remote Salary Range: Market Rates Language Requirements: English proficiency required Our client is seeking a customer-focused Customer Success Manager with at least 2 years of experience in customer success, account management, or client services to support a high-volume portfolio of healthcare compliance software clients. You will drive customer engagement, platform adoption, satisfaction, and retention through proactive account management and cross-functional collaboration. Your work will directly impact customer loyalty, renewal outcomes, and the long-term success of healthcare organizations using their compliance platform. Key Responsibilities - Manage a pooled portfolio of core accounts, serving as the primary point of contact for customer engagement, platform adoption, satisfaction, and retention. - Drive proactive and consistent outreach to help clients understand the platform, maintain engagement, and realize the value of their subscription. - Monitor account health, identify risks related to engagement or satisfaction, and implement timely actions to strengthen customer relationships and prevent churn. - Identify potential expansion opportunities and collaborate with Sales to support account growth while maintaining a primary focus on customer success and retention. - Partner with Finance to resolve payment disputes, account escalations, and billing-related issues professionally and efficiently. - Collaborate with Support and Product teams to communicate customer feedback, advocate for client needs, and contribute to improvements in the customer experience. - Guide clients toward appropriate resources and internal channels for commercial inquiries without directly owning sales activities. Must-Have Qualifications - At least 2 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role. - Strong organizational and time-management skills, with the ability to manage a high volume of accounts while maintaining consistent, personalized engagement. - Excellent written and verbal communication skills, with a demonstrated ability to build and maintain strong customer relationships. - Customer-first mindset with a proactive approach to identifying concerns, addressing challenges, and improving customer satisfaction. - Goal-oriented approach with a focus on customer retention, engagement, satisfaction, and account health. - Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales. - Strong problem-solving skills and the ability to manage competing priorities in a fast-paced, high-volume environment. Preferred Qualifications - Experience working in a subscription-based business or Software as a Service (SaaS) environment. - Familiarity with healthcare organizations, healthcare compliance, or regulatory requirements. - Experience managing a large portfolio of accounts and using customer engagement or account health metrics to guide retention efforts. - Bachelor's degree or equivalent professional experience. About Our Client Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs. By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance. Originally posted on Himalayas