Operations Executive

This is a remote position. - Participate in general operations processing functions, including client onboarding, account servicing, document management, etc - Experience in loan processing (including and not limited to loan application, disbursement, repayment, refund, credit admin, etc.) is an advantage - Ensure timely and prompt processing as per committed SLA - Ensure processes and controls adheres to guidelines (internal, regulatory, etc.) - Ensure timely and effective escalation of potential issues and resolution - Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising - Answer queries on operational processes - Participate in process reviews (including mapping of processes) and system enhancements (requirements gathering, testing, etc.) - Create and maintain operations procedures Requirements - Minimum Diploma holder - 1-2 years of experience - Remote work – Singapore time - Back office - Effective team player with good interpersonal and communication skills. Able to articulate your thoughts clearly - Results and service-oriented; able to work independently, sometimes under pressure - Good analytical and organizational skills - Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables) - Proficiency in English language is a must. - Able to work independently as well as being effective as a team player. Originally posted on Himalayas