Operations Manager

WHAT YOU'LL OWN - Lead and align all operational functions across teams to ensure efficiency and effectiveness - Drive the execution of strategies that support the company's mission, vision, and growth goals - Oversee team supervisors and ensure consistent, high-quality performance across the floor - Identify operational gaps and implement scalable, people-centered process improvements - Analyze performance data and metrics to make informed, strategic decisions - Build strong cross-functional relationships with HR, QA, Finance, and leadership - Lead regular operational reviews, reporting cadences, and team-wide communications - Foster a culture of accountability, ownership, and continuous improvement at every level WHOYOU ARE - 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) - A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention - A proven people leader — you develop talent, build trust, and create teams that perform - Data-driven and decisive — you let metrics guide your strategy without losing the human element - Exceptional communicator across all levels of the organization - Strong project management skills with the ability to juggle multiple priorities without dropping the ball - Experienced with workforce management tools, CRMs, and operational reporting systems - Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment WHATWE OFFER - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. - For Windows users: Windows 11 OS is required - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Originally posted on Himalayas