Customer Success Manager - SaaS

About Dastra Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance. Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes. We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra. Why join Dastra? - Join a fast-growing European SaaS LegalTech company - Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges - Take ownership of a strategic customer portfolio - Become a key expert on a sophisticated SaaS platform - Work closely with Customer Success, Sales, Product and Tech teams - Join an experienced, collaborative and ambitious team Your role As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra. You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success. You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to: - Successfully onboard and implement Dastra - Drive product adoption and long-term engagement - Support change management - Demonstrate the value delivered by the platform - Secure renewals and customer satisfaction - Identify growth opportunities alongside Account Managers Your responsibilities - Lead onboarding and implementation projects - Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact - Drive customer success through regular follow-ups and Business Reviews - Monitor usage, satisfaction and value - Anticipate risks and secure renewals - Identify growth opportunities alongside Account Managers - Build expertise in data protection, AI governance and compliance - Share customer insights with Product and Tech teams Your environment You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder. You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams. Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets. During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio. Who we're looking for - 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role - Strong understanding of SaaS environments, ideally involving complex or technical products - Experience managing Mid-Market and/or Enterprise customers - Experience with onboarding, implementation, adoption and change management - Strong communication and stakeholder management skills - Strong project management and organisational skills - Customer-oriented, autonomous and comfortable with complex topics Languages - French: fluent, bilingual - English: fluent, bilingual or native level - German: fluent or bilingual proficiency would be a plus You will work with both French- and English-speaking customers in an international environment. Compensation & working conditions - Around €40-47k gross/year + variable compensation, depending on experience - Ideally based in Paris / Île-de-France - Hybrid working model with 2 remote days per week - 5 weeks of paid leave + 10 RTT days - Meal vouchers and company health insurance - Annual company seminar and regular team-building events Recruitment process - Introductory call with Julia, Talent Acquisition Specialist - Interview with a member of the Customer Success team - Interview with Jérôme, Director of Operations and co-founder - Business case and presentation - Reference check Ready to join us? If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you. Find Jobs in France on Arbeitnow