Sales & Booking Specialist (U.S./Canada/UK background is required)

- Handle inbound calls and inquiries from prospective and existing customers. - Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps. - Understand customer needs and recommend appropriate services. - Clearly communicate the company's services, pricing, benefits, and value proposition. - Build rapport with customers and create a positive sales experience. - Convert qualified leads and inquiries into booked service appointments. - Proactively guide customers through the booking process. - Identify customer needs, concerns, and potential objections. - Handle objections confidently and work toward closing pending opportunities. - Follow up with leads who have not yet booked. - Identify appropriate upselling and cross-selling opportunities. - Maximize opportunities to increase customer value while maintaining a customer-focused approach. - Maintain strong customer satisfaction throughout the sales process. - Coordinate service appointments with internal teams and ensure accurate scheduling. - Confirm appointments and communicate relevant information to customers and internal teams. - Maintain accurate records of customer interactions, leads, bookings, and follow-ups. - Keep the sales pipeline organized and up to date. - Monitor pending opportunities and proactively follow up to move leads toward booking. - Ensure no qualified lead or customer inquiry is left without appropriate follow-up. - Consistently meet or exceed individual weekly and monthly sales and booking targets. - Maintain strong call-to-booking conversion rates. - Track and manage assigned leads and opportunities. - Monitor individual performance metrics and identify opportunities for improvement. - Contribute to customer retention and repeat business through professional and effective communication. Hard Requirements: - At least 1 year of proven experience in sales, call center, inside sales, appointment setting, customer service, or another high-volume phone-based role. - Demonstrated ability to convert inbound inquiries into appointments, sales, or other measurable outcomes. - Strong closing and objection-handling skills. - Excellent verbal communication and active listening skills. - Confident and professional phone presence. - Comfortable working in a fast-paced, metrics-driven environment. - Highly organized and detail-oriented. - Reliable, self-motivated, and performance-focused. - Strong follow-up skills and ability to manage multiple opportunities simultaneously. - Tech-savvy and comfortable using Google Workspace, CRM systems, scheduling platforms, and similar tools. - Must have grown up in the United States, Canada, or the United Kingdom. - Open to expatriates who have relocated abroad and are currently working or living remotely. - Must be comfortable communicating with North American clients and working within North American business processes. - Previous experience in construction, restoration, environmental services, or a related industry. Schedule: HOURS/WEEK: - 40 Hours/Week - Monday-Friday 9:00AM-8:00PM EST - Should be open to schedule including weekends and holidays Offer and Benefits: - Weeks 1–8: $8 USD/hour - Weeks 9-16: $9 USD/hour - Weeks 17 onwards: $10 USD/hour Originally posted on Himalayas