Program Manager Food EMEA

Sensitech | A Carrier Company Overview At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions. We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste. What will you be doing? As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech's digital solutions while driving continuous improvement across their supply chains. Key Responsibilities - Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success. - Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA. - Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements. - Translate complex data into actionable recommendations that customers can easily understand and implement. - Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences. - Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development. - Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste. - Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes. - Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion. - Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction. - Travel across Europe to support customer engagements, business reviews, workshops, and industry events. Do you have? - Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field. - 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role. - Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments. - Strong analytical skills with experience using data visualization and business intelligence tools - Proven ability to transform data into practical business recommendations and measurable customer value. - Experience managing enterprise customers and engaging confidently with senior stakeholders. - Excellent project management and organizational skills, with the ability to balance multiple priorities. - Strong communication and presentation skills, including the ability to present to executive and board-level audiences. - Fluent English, German, Italian, or Spanish, are highly desirable. What We Offer - A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success. - High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes. - Hybrid working model with flexibility to manage your schedule. - Ongoing learning and development opportunities. - Career growth within a global organization committed to innovation and digital transformation. Pay Range €57,500.00 - €114,500.00