IT Support Analyst

Job Details: - Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). - To aid in this process, hold onto and expand your knowledge and abilities. - Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them. - Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible. - Oversee the lifecycle of IT assets from acquisition to disposal. - Exchange knowledge to benefit fellow team members and clients. - Write educational content for the self-service portal. - Assisting with IT systems and infrastructure - Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers. Qualifications: - Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support - Excellent communication skills in both written and spoken English - Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint - Strong customer focus - identifies needs and finds solutions to meet them - Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls - Experience with IT asset management and automation tools such as Desktop Central - Audio-Video/Video Conferencing support - Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL - Project Management running small-scale projects from inception to completion using good project management practices Originally posted on Himalayas