Go-to-Market Strategist (CSM)

About the Role We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI. Responsibilities Customer Strategy & Growth - Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal - Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions - Develop success plans aligned with customer goals and business outcomes - Identify opportunities for adoption, expansion, and workflow optimization - Partner with Sales on renewals and growth opportunities Customer Insights & Retention - Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities - Build action plans to improve adoption, satisfaction, and retention - Translate customer feedback and business needs into actionable recommendations Cross-Functional Collaboration - Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities - Act as the voice of the customer internally, helping shape product direction and go-to-market strategies - Partner across teams to deliver exceptional customer experiences and outcomes Product Expertise & Enablement - Develop deep expertise in Alta's AI platform and integrations - Guide customers on best practices, implementation, and change management - Champion new features and product initiatives with customers - Contribute to scalable resources, playbooks, and customer education materials What You Bring Required - 2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles - Strong communication and stakeholder management skills, including executive-level engagement - Experience leading customer onboarding, adoption, and growth initiatives - Ability to work cross-functionally with Sales, Product, and Engineering teams - Strategic, analytical, and customer-focused mindset - Comfortable with CRM systems, AI tools, and modern SaaS technology - Availability to support US customers during core business hours Nice to Have - Experience in startups or SaaS companies or SDR role - Background in Customer Success, RevOps, sales enablement, or consulting - Familiarity with Salesforce, HubSpot, or similar GTM tools - Passion for AI, automation, and emerging technologies - Spanish, Portuguese, French or additional language proficiency What Success Looks Like - Customers achieve measurable business outcomes with Alta - High adoption, retention, and expansion across your portfolio - Strong executive relationships and customer advocacy - Customer insights influence product and GTM strategy - Effective collaboration across Sales, Product, and AI Engineer teams The annual base salary range for this role is $65,000–$100,000 USD. Final compensation will be determined based on factors including experience, skills, qualifications, and location. Originally posted on Himalayas