Healthcare Customer Service Representative – Remote in North Carolina

This is a remote position. Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. ​ - Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans - Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members - Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information ​ Requirements - MUST RESIDE IN NORTH CAROLINA - 6 months or more of customer service experience - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - High school diploma or equivalent - Computer experience - High speed internet (> 15 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Benefits - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage range of $16 per hour plus performance bonus opportunities - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Originally posted on Himalayas