Lab IT Support Engineer

Job Description: - Assist in maintaining existing computer infrastructure of 5000 PCs globally. - Image/onboard new computers into the domain and onto the network, and decommission them. - Secure and protect new and existing hardware. - Consult with the business as they require assistance with their equipment. - Troubleshoot and implement data flows for scientific instruments. Technical/Functional Skills - Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues. - Background with End-user Computing or Desktop Support skills essential. - Break/Fix consists of 80% of a Lab Engineers workload. - Understanding of hardware components and networking concepts, such as network topography, VLANs, static/dynamic IPs, subnetting, IT/OT networks, and basic understanding of firewalls. - Familiarity with the OSI model and ability to troubleshoot different network layers. - Knowledge and understanding of Active Directory required. - D2D and/or project support. - AGILE ways of working necessary. - Background with computer security. - Previous experience with validated systems (GxP) a plus. - Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP). - Support for scientists in incident management, user support and coaching, and access management. - Testing and validation of computer software (complete tests in different environments, writing technical documentation). - Familiar with ticketing systems such as ServiceNow. - Microsoft Excel skills a plus. - In-depth knowledge in Microsoft OS including iOS and Linux a plus. Originally posted on Himalayas